December 2013
Beginner to intermediate
288 pages
6h 18m
English
Content preview from The Project Management Tool Kit, 3rd Edition
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CONTROL PROCESS
47
Problem Escalation
| What: | Delegating responsibility upward for resolution of decisions, problems, issues, and conflicts. | |
| When: | Throughout a project. | |
| Results: | Timely resolution of situations impeding a project that are beyond your control. |
Establish the Escalation Process
Develop a process for problem escalation consistent with your organizational policies, expected project requirements, and project infrastructure. Identify when to use the process, expectations for timing, and who will be responsible for responding to escalation requests. Document the process in clear language.
Confirm your sponsorship and get explicit commitment for the process during project initiation from your sponsor, key stakeholders, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.