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The Project Management Tool Kit, 3rd Edition
book

The Project Management Tool Kit, 3rd Edition

by Tom Kendrick
December 2013
Beginner to intermediate
288 pages
6h 18m
English
AMACOM
Content preview from The Project Management Tool Kit, 3rd Edition

QUALITY PROCESS

48

Process Improvement

  What: Identifying and developing beneficial changes in processes used to do recurring work.
  When: Throughout a project.
  Results: More effective, efficient work methods.

Plan

Identify a poorly performing process (for example, through issue management, project variance analysis, quality control, quality assurance, project reporting, project reviews, or lessons learned from closing projects). List the problems and defects of the process. Discuss the situation within your team and with others who may be affected. Gain support for a process change effort through consensus-building for your ideas.

Treat all process improvement efforts as projects, delegating responsibility to an owner who will ...

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Publisher Resources

ISBN: 9780814433454