December 2013
Beginner to intermediate
288 pages
6h 18m
English
Content preview from The Project Management Tool Kit, 3rd Edition
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SCOPE PROCESS
22
Customer Interviews
| What: | Discussions with customers and users of project deliverables to determine requirements and needs. | |
| When: | Project initiation and planning, with periodic review during execution. | |
| Results: | Clear knowledge of the customer's environment, needs, and trends. |
Plan the Interview
Interviews are a technique for one-on-one user requirements collection. Some interviews are part of the interaction with specific individuals who are project stakeholders. Other interviews are more generic, as part of qualitative market research. Whatever their purpose, plan your interviews, estimating the required time, skills, and any costs for travel or other expenses. Determine how many interviews you will need to ...
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I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.