Chapter Nine
The Struggle to Be Human
Uncertainty is the new normal. The old order has been so shaken that it's become impossible to describe exactly what the present or the future holds. And yet, more and more people are asking, “Where are we headed? What's the vision for the future?”1 This is the credibility conundrum of our age: given how uncertain the organizational environment is and how diverse the constituencies are, how can you achieve consensus on the values that should guide your team and organization?
In the new global marketplace, long-standing processes do not work as they once did, so organizations purge the old and wasteful ones, experimenting with bold and more intelligent systems. Trial-and-error and falling forward become the ...
