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Credibility: How Leaders Gain and Lose It: Why People Demand it
book

Credibility: How Leaders Gain and Lose It: Why People Demand it

by James M. Kouzes, Barry Z. Posner
August 2011
Beginner content levelBeginner
272 pages
5h 54m
English
Jossey-Bass
Content preview from Credibility: How Leaders Gain and Lose It: Why People Demand it

Begin Appreciation with Listening

As fundamental as it might seem, the best thing that you can do to show others you respect them and consider them worthwhile is to reach out, listen, and learn. Professors Suresh Srivastva and Frank Barrett of Case Western University underscored this point in their writings on executive integrity:

[It is] not the content of the exchange that is central but the experience of being taken in and heard, which not only affirms the legitimacy of one's way of looking at the world but then allows one to begin letting go of some defensiveness because the experience of affirmation increases one's capacity to affirm others.14

This means that you must not simply articulate your own philosophy. You must also listen to the ...

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Publisher Resources

ISBN: 9781118098387Purchase book