Credibility: How Leaders Gain and Lose It: Why People Demand it

Take Charge

A fierce determination to succeed is characteristic of survivors and thrivers in all arenas. The late Sam Walton (founder of Walmart, the world's largest retailer) and Shosholoza's Salvatore Sarno may be oceans apart on politics and industries, but they're members of the same crew when it comes to optimism, determination, drive, and resilience. When Sam opened his very first retail operation—a little Ben Franklin franchise store in Newport, Arkansas—he wanted to build it into the best store in town, and he did. It was so successful, in fact, that his landlord wanted it for himself and his son. The landlord put the squeeze on Sam and did not renew the lease, knowing Sam had no other place to go in the small town. Instead, he offered ...