Credibility: How Leaders Gain and Lose It: Why People Demand it

From Excellence to Excess

The six disciplines of credibility are a means for building the foundation of leadership, and there's strong evidence to back this framework up. Methods and techniques are available for everyone to use in achieving mastery and excellence in the fundamentals of leader-constituent relations. Excellence is a noble goal. To be preeminent in one's profession is a worthy pursuit. To surpass the average and to become superior is what makes for high-quality services and products. But one can go too far. One can go beyond excellence to excess. This isn't about an excess of excellence, but an excessive focus on each credibility discipline for the sake of perfecting the method instead of producing the intended result. Excessive ...