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Credibility: How Leaders Gain and Lose It: Why People Demand it by Barry Z. Posner, James M. Kouzes

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Chapter Nine: The Struggle to Be Human

1 In our book The Truth About Leadership (San Francisco: Jossey-Bass, 2010) we report that the two questions people most want their leaders to answer are: (1) Who are you? and (2) Where are we going?

2 K. E. Weick and K. M. Sutcliffe, Managing the Unexpected: Resilient Performance in an Age of Uncertainty, 2nd ed. (San Francisco: Jossey-Bass, 2007); and M. S. Malone, The Future Arrived Yesterday: The Rise of the Protean Corporation and What It Means for You (New York: Crown, 2009).

3 This point is being made by such notable thinkers as Gary Hamel, The Future of Management (Boston: Harvard Business Press, 2007); Thomas Friedman, The World Is Flat—Release 3.0: A Brief History of the Twenty-First Century (New ...

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