Customer-Oriented Practices

Customer-oriented practices come in several categories. Here are the categories for rapid-development purposes:

  • Planning—Customer-oriented practices help you build customer satisfaction into your project.

  • Requirements analysis—Customer-oriented practices help you to understand the real requirements and avoid rework.

  • Design—Customer-oriented practices help you build in the flexibility needed to respond quickly to customer-generated change requests.

  • Construction—Customer-oriented practices help to keep the customer confident about your progress.

Each of these are discussed further in the following sections. In addition, Managing Customer Expectations discusses managing customer expectations.



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