xii ◾ Contents
9 Snags, Traps, and Black Holes ..................................................................................221
9.1 Software ............................................................................................................ 223
9.1.1 Strategic Concerns .............................................................................. 223
9.1.2 Modications ...................................................................................... 223
9.1.3 Interfaces and Integrations .................................................................. 223
9.1.4 Customizations ................................................................................... 224
9.2 Hardware .......................................................................................................... ...