50 ◾ Directing the ERP Implementation
As we critically think about accuracy, there is a dierence between “control” data (major impact on
decision process) and textual data (minor impact on decision process). Emphasis needs to focus upon the
control data, yet it needs to be recognized that all data reect upon the company image and reputation.
Scale of accuracy is also an important criterion … If your company embraces the Six Sigma concept,
then the expectation for defects is 3.4 defective units/million. Six Sigma techniques were founded on
the quality of manufacturing defects on manufactured products. However, this concept may be applied
to any aspect of the business, from inventory accuracy, sales order accuracy, PO accuracy, to a minute ...