Process Performance Management ◾ 189
organization with a highly magnetic attraction. Now that we have enthusiastic ownership
that is channeled through aggressive leadership, which is functioning without job descrip-
tion barriers, we are postured for exciting change.
8.17. 3 Performance Measurements
I have briey discussed the measurement aspect of a focused process. We need to bounce out of the
micro perspective of measurement and look at the macro perspective. Performance measurements
can either be boring, dull, and bureaucratic or be exciting, dynamic, and agile. Most legacy perfor-
mance measurements we deal with fall into the former, boring and dull category and consequently
dreaded by all. However, they need not be. If the performance mea ...