
60 ◾ Directing the ERP Implementation
implementation of systems can benet their company as well as themselves personally—the glue
that keeps the organization focused upon the important issues. Figure4.3 is a rule of thumb pre-
cept of what transpires in the absence of measurement:
In reecting back, I recall a project that had lost its FDA certication primarily due to
record-keeping practices. ere were a variety of contributing factors for losing their certi-
cation, but at the heart of it was the lack of an IWS. ere were a variety of “system”- oriented
improvements to be deployed and there were training issues needing resolve, processes ...