204 ◾ Directing the ERP Implementation
Demonstrating the ability to perform an activity faster with the same resource level of inputs
without compromising quality is true responsiveness. Our external customers are expecting
quicker response. Our internal capabilities are paced by the weakest link in responsiveness. Our
systems are expected to be more responsive.
Consequently, responsiveness should be a mind-set in our transition prole. e global com-
petitiveness drumbeat stresses “Better, Faster, Cheaper.” We can be sure of one thing: the future
dictates that companies become more responsive. e survivors of the next decade will become
more acutely responsive. We can either conform to a continuously improved responsiveness stan-
dard or lose ...