
Process Performance Management ◾ 199
Back in the 1960s, a concept labeled “managerial grid”* discussed organizational dynamics,
which developed a matrix grid showing concern for production along one axis and concern for people
along the other axis. e ideal was to have a 9,9, whereby the highest level of production (9) and
the greatest concern for people (9) converged. In sum, there were three distinguishing principles
conveyed in this 9,9 convergence:
1. Committed people produce the highest level of quality work.
2. “Success” interdependency surfaces when there is a common stake.
3. Purpose leads to relationships of trust and respect.
ese ...