82 ◾ Directing the ERP Implementation
Consider the opposite situation: employees not dedicated to seeing the system succeed or not
understanding its purpose and employees not using the system or using it improperly. is results
in apathy, fear, and subterfuge.
To achieve the stated goals, an organization must provide a thorough, quality education pro-
gram. is will require an education coordinator, someone who will see to it that a quality program
is developed and then followed as a viable program that is implemented and used over the years.
An intrinsic program goal is that it should be tailored for each “individual” based upon their
specic skills inventory as well as upon their personal job and career objectives. e more tailoring
the employee ...