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Chapter 5
The Conference Room Pilot
Test driving the blending of functionality reected in the design (features, functions, and capabili-
ties) as well as processes (how the design is congured) and the environmental structure (policies,
procedures, and performance metrics within the players’ culture). is chapter not only pursues
project team piloting but also demonstrates senior leadership piloting, customer/supplier piloting,
and other business partnership piloting.
e conference room pilot (CRP) is the proving ground (prototype framework) essential to
validate software functionality, train users, and provide an end-to-end process integration ...