Process Performance Management ◾ 179
Intellectual energy can be productive when employee focus is optimized upon customer value
stream activities. When a customer focus and thrust is sincere, many of the intellectual energy
distracters vanish. Intellectual energy distracters, such as continual crisis management, deplete the
energy bank and redirect activities and priorities away from the core customer focus value stream.
Intellectual energy deployment will be expanded into more detail later.
e section discussed thus far is recapped as follows:
◾ Signicant management focus must be deployed, ensuring that every business process is
customer focused.
◾ Removing the customer focus value stream distracters requires rening, streamlining, and
reduct ...