214 ◾ Directing the ERP Implementation
Remember that our customer is expecting quality product, service when needed, at a
low cost. is is certainly intriguing and naysayers out there are defeated by muttering
such phrases as “at’s impossible” or “ose working-level people couldn’t possibly develop
meaningful measurements” or “We’ll lose all control if we give that type of ‘power’ to the
‘great masses.’ However, those hearty global oriented overachievers are accepting the chal-
lenge and starting to visualize how this can happen. e future captains of industry say,
“Yes, there are a plethora of obstacles to overcome, but it’s doable … and we’re going to start
implementing today!”
3. e most radical of all is a performance-based compensat ...