Directing the ERP Implementation

45

Chapter 4

The Information

Workmanship Standard

e Information Workmanship Standard (IWS) is dened as “the minimum acceptable quality

level for transactions, job functions, work processes and ultimately the resulting information.”

Without a standard there is confusion regarding work expectations. e IWS, such as nancial,

quality, and a variety of other standards, clearly denes the expectations associated with informa-

tion. In addition, it fully develops the nested internal customer and supplier of a service framework

to dene process-based performance metrics that reect in the trenches end-to-end business pro-

cess activities. Engineering ...