Process Performance Management ◾ 159
at the outcome. Let’s draw upon a sports analogy at this point. Let’s take, for example, a major
league baseball team whose ownership invested in the “best” talent available, at a very high cost,
but, at the end of the season, the team didn’t win the pennant. e team may even have had the
very best individual performer at each position, but the team didn’t succeed at winning. What hap-
pened? Why didn’t investing in the best “local” performer automatically result in the best team
performance? Each of the individual performers may have even performed excellently, but their
“all star” performance was isolated from the other team players’ top performance. ere is a “tru-
ism,” which states that an individual ...