
77
Chapter 6
Education, Training, and
Implementation Framework
e backbone to system success involves the entire user community exhibiting the competence
and mastery of the new system. Contrary to popular practice, this does not occur through osmo-
sis or attending a couple of training classes. Like all competency processes, this must be achieved
through proper design and fulllment.
ere is a host of information available addressing this topic area. It is the purpose of this book
to provide essential ingredients that will allow the project core team to foster a successful enterprise
resource planning (ERP) implementation project and, hopefully