Process Performance Management ◾ 149
Establishing a standard in the form of process certication accomplishes the following:
◾ It reects management’s seriousness about information quality and PPM.
◾ It instills a pride of accomplishment in the individual having achieved the standards of
certication.
◾ e pride of accomplishment develops into a personal source of ownership. Establishing a
“personal commitment” is so powerful that it actually has unlimited potential toward goal
attainment. ose companies attaining goals are the ones making money and achieving
operational excellence.
Employees want and expect their boss, and the leadership organization, to specify the level of
performance expected of them. e absence of “expected” performanc ...