April 2015
Intermediate to advanced
380 pages
13h 57m
English
Content preview from Directing the ERP Implementation
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184 ◾ Directing the ERP Implementation
e elimination of the job description pilot must now proceed with the air of visualized
success. Each pilot member is encouraged to be a triage leader. Embrace their job as if they were
acting CEO. eir activities are both external and internal customer focused. ey are interested
in eliminating all delays and concluding the business process with an eye toward maximizing
throughput (converting booked sales order/resources into collected revenue dollars). As triage
agents, they identify the most important events and opportunities. ey execute with the swift-
ness and agility of a surgeon’s scalpel. Without violating the preestablished rules nor waiting for
approvals, they execute actions, make decisions, ...
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