Education, Training, and Implementation Framework ◾ 97
e primary criterion to judge the success of the program is employees performing their jobs as
expected with the new tools. For optimal success, emphasis must be placed on developing courses
where learning can be demonstrated by successful performance. e education “process” is as
important as course content. Exposure to instruction, be it in a classroom or in front of a video
monitor, does not necessarily result in learning. e focus cannot be on the teacher or the materials;
it must be on the student and the process. Each student must be “special.” It is easy to retrain the
high achievers, but frequently more dicult are the critical mass. “All” must be equally prepared.
In all education ...