Chapter 8

Delivering an Effective Performance Review

by Rebecca Knight

When performance review season arrives, you know the drill. Drag each of your direct reports into a conference room for a one-on-one, hand them an official-looking document, and then start in with the same, tired conversation. Say some positive things about what the employee is good at, then some unpleasant things about what he’s not good at, and end—wearing your most solicitous smile—some more ego strokes. The result: a mixed message that leaves even your best employees feeling disappointed.

Your formal review sessions with your employees don’t need to be so tiresome—or confusing. If you take the right approach, appraisals are an excellent opportunity to keep solid performers ...

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