Harvard Business Review Guides Ultimate Boxed Set (16 Books)

Chapter 17

Watch your tone

Striking the right tone takes work—but it’s critical to the success of your business documents. If you sound likable and professional, people will want to work with you and respond to you. So adopt a relaxed tone, as if speaking directly to the recipient of your document.

Avoid hyperformality

What do you think of colleagues who say or write “How may I be of assistance?” instead of “How may I help you?” Or “subsequent to our conversation” instead of “after we spoke”? When they choose overblown words over everyday equivalents, don’t they strike you as pompous?

Too much formality will spoil your style. Keep your writing down to earth and achieve a personal touch by:

• Writing your message more or less as you’d say it, but ...