February 2019
Beginner
3520 pages
50h 49m
English
book
Harvard Business Review Guides Ultimate Boxed Set (16 Books)
by Harvard Business Review, Nancy Duarte, Bryan A. Garner, Mary Shapiro, Jeff Weiss
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Chapter 12
When Communication Breaks Down
Build understanding.
The Problem
Sometimes when you get in the room, you find that you and your counterpart can’t get on the same page. Perhaps the conversation has turned contentious quickly, and your counterpart was offended by something you said, even though you didn’t mean it that way. Maybe you don’t understand why the options that you’ve suggested don’t work for the other party. Or perhaps you find yourselves debating over how you each see the situation or issues in the negotiation. No matter what you do, there seems to be a disconnect.
Take this example from an R&D joint venture between an automobile manufacturer and a producer of electric car parts. Alfredo, one of the executives with the manufacturer, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.