February 2019
Beginner
3520 pages
50h 49m
English
SECTION ONE: What Is Emotional Intelligence?
Definitions and reflections from experts.
2. Do You Lead with Emotional Intelligence?
Quiz yourself.
BY ANNIE MCKEE
SECTION TWO: Self-Awareness: Understand Your Emotions, Know Your Behaviors
3. You Can’t Manage Emotions Without Knowing What They Really Are
Don’t just try to ignore your negative feelings.
BY ART MARKMAN
4. A Vocabulary for Your Emotions
Get precise.
BY SUSAN DAVID
5. Are You Sure You Show Respect?
No other leadership behavior has a bigger effect on employees.
BY CHRISTINE PORATH
SECTION THREE: Manage Your Emotions
6. Make Your Emotions Work for You
Use them as data.
BY SUSAN DAVID
7. Defuse a Challenging Interaction
Reframe negative thoughts ...
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