Book description
Outsourcing of some business functions pre-dates the technological revolution of the latter part of the 20th century. Nevertheless, 99 percent of outsourcing would not be logical or necessary if it were not for the constantly changing and improving technology.
Despite the circumstances, most organizations are left with no alternative but to keep trying to improve their systems. They then have two basic alternatives. They can either do it in-house by buying the necessary equipment, software, and external help, or they can externalize the function completely by taking one of the outsourcing routes.
Research undertaken into project failure rates at the beginning of 2000 has provided the author with a unique insight into the real level of success obtained from choosing either internal or external solutions to the competitive problem.
The Outsourcing Dilemma presents the arguments for and against outsourcing and suggests ways in which the enormous problems of maintaining competitiveness might be approached.
The book examines:
the changing times that have brought about the need to be competitive in all functions
the various internal solutions to the problem of maintaining competitiveness
the advantages and disadvantages of the external solution of outsourcing
the extent to which outsourcing is being practiced and the functions being outsourced
the growing range of alternatives to full outsourcing
a range of factors that potential clients should know about outsourcing providers
factors to consider when choosing an outsourcing service provider
alternative options toward achieving lasting competitiveness
The Outsourcing Dilemma includes controversial case studies highlighting the advantages and potential pitfalls of outsourcing, and a revolutionary long-term competitiveness option - "Business Satellites" - that does not require short-term dramatic change, expense, and disruption.
Competitive advantage is a choice. Who are you going to entrust it to?
Table of contents
- Copyright
- Financial Times Prentice Hall
- About the Author
- Introduction
- Changing Times in Commerce
-
How Can an Organization Become and Stay Competitive?
- Methods normally taken to improve performance
- Management techniques developed to improve performance
- The packaged software solution to performance problems
- Using management consultants
- How effective are performance improvement projects?
- Are you just tinkering with the systems?
- Becoming ’world class’
- The reason for concern
- The Outsourcing Alternative
- Reasons for Outsourcing the Various Business Functions
- Variations on the Outsourcing Theme
- Points to be Aware of When Choosing a Service Provider
-
The Process of Choosing a Service Provider
- What are your main reasons for outsourcing?
- How do you find the right outsourcing service provider?
- How many providers should you approach?
- Developing the partnership concept
- Staff issues
- Finding a suitable provider by sole sourcing
- Usual reasons why sole sourcing takes place
- Other reasons for taking the sole sourcing route
- Using more than one provider
- Managing more than one provider
- Pre-contract work
- Some things a provider needs to know
- Potential Drivers of Outsourcing
- Risks and Concerns for Both Parties
- What Does All This Mean?
- An Alternative Way of Approaching the Competitiveness Problem
- Starting the Outsourcing Process
- Before Contemplating the Outsourcing Transition
- The Essential Elements of the Contract
- The Rights of Transferred Staff
Product information
- Title: Outsourcing Dilemma: The Search for Competitiveness, The
- Author(s):
- Release date: September 2001
- Publisher(s): Pearson
- ISBN: 0130351318
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