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Outsourcing Dilemma: The Search for Competitiveness, The by J. Brian Heywood

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2. Key issues

Special attention should be paid to the following issues.

Confidentiality

All parties to the agreement and all their staff and agents are normally required to respect the confidentiality of the key elements of the contract. This requirement can continue for a number of years beyond the duration of the original contract.

all parties to the agreement and all their staff and agents are normally required to respect the confidentiality of the key elements of the contract

Payment terms

The service to which the outsourcing contract relates and the charge that will be made for that service must, obviously, be set down in clear and unambiguous detail together with the commencement date and, if it is different, the date from which charges ...

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