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Outsourcing Dilemma: The Search for Competitiveness, The by J. Brian Heywood

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The need to plan

Before the transition gets underway it will be essential for each step of the transfer to have been planned in detail and every effort made to ensure that the staff, both those retained and those to be transferred, know what is expected of them. The contract will have been finalized and signed and any necessary pre-contract consultancy and other fact-finding work completed.

The transition relates to the period of time necessary to complete all the changes required before the transferred function or functions are finally placed under the direction of the service provider or joint venture management. Prior to the transition, the client’s staff will have carried out the entire workload, but by the end of the transition the ongoing ...

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