Outsourcing Dilemma: The Search for Competitiveness, The

Value added partnership

At a time of unprecedented change there are obvious problems in setting rigid contracts. How can any organization be certain enough of its IT requirements over a four or five year contract? How can anyone be certain that the desktop equipment currently in use will not be out of date in just two or three years’ time?

Nevertheless, I accept that there are a small number of client organizations who will feel that the function or group of processes to be outsourced is pretty stable – nothing much has changed over the last ten years, why should it change over the next ten? Where there is such confidence that change will not be a problem, then and only then, should a client organization contemplate a rigid contract. For the ...