Outsourcing Dilemma: The Search for Competitiveness, The

Management techniques developed to improve performance

In recent times, a plethora of management tools, techniques, ideas and methodologies, such as value engineering, change management, best practice and business process re-engineering (BPR) have been developed to assist executives to achieve a strong competitive situation.

Perhaps the most successful and widely promoted management technique of the last decade has been BPR, devised by Mike Hammer and James Champy. Whereas techniques such as total quality management (TQM) concentrate on improving existing processes, BPR requires the organization to rethink and redesign the process to bring it into line with customer needs. A successful BPR exercise will involve a number of distinct steps, starting ...