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Outsourcing Dilemma: The Search for Competitiveness, The by J. Brian Heywood

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Business process outsourcing

Within the outsourcing industry, the term business process outsourcing (BPO) is used to describe the outsourcing of a varying mix of non-core processes. Typically this mix will include finance and accounting, HR, procurement, payroll, internal audit, taxation work, customer support centres and a range of industry specific processes. To some people BPO will also include applications processing. However, I prefer the definition given by Dataquest, an American IT research company. Dataquest looks at BPO as information technology enabled business processes, i.e. those processes that are IT intensive and/or should be IT intensive and can be transformed by the application of information technology. Since almost every business ...

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