Outsourcing Dilemma: The Search for Competitiveness, The

Appendix C. The Essential Elements of the Contract

The contract structure 175

Key issues 176

Details of the transition 181

Termination of agreements 182

It is in the nature of outsourcing arrangements that no two are exactly alike. In this Appendix we look at the range and type of issues that both parties to such an arrangement will need to address but it is not intended for use as the basis of a draft contract. The unique nature of each outsourcing arrangement should be incorporated into its own legal documentation.

Another point to be aware of when drawing up an outsourcing contract is that there will usually be factors that cannot be quantified or measured until much of the transition work has been completed. Hence, many outsourcing arrangements ...