September 2001
Intermediate to advanced
224 pages
6h 5m
English
Content preview from Outsourcing Dilemma: The Search for Competitiveness, The
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Software maintenance support
One area of outsourcing that more and more companies are considering is software maintenance. Typically software companies charge an annual fee of 15–20 per cent of their ’list’ prices for maintenance.
one area of outsourcing that more and more companies are considering is software maintenance
Maintenance coverage usually includes:
hot line telephone support
fixes to reported software bugs
upgrades to the latest software releases.
Maintenance represents a substantial portion of all software suppliers’ revenues. In fact, many suppliers have been able to survive slow periods solely on their maintenance fees.
However, if you analyze how software suppliers spend their maintenance revenue, you discover that the majority ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.