Outsourcing Dilemma: The Search for Competitiveness, The

Creating an RFP and dealing with the providers

If, despite the drawbacks involved in outsourcing, an organization still feels that it is the most appropriate course of action to follow, there are steps that can be taken in order to improve the chances of a successful outcome. The method described in the following pages is intended as an example of good practice which may help to cut down on the risks whilst maximizing the service level and savings to be obtained from an outsourcing arrangement. This step-by-step procedure is a development of one first published in 1996, in Outsourcing the Finance Function by J. Brian Heywood, Accountancy Books Group, Institute of Chartered Accountants for England and Wales.

First step: collecting the basic ...