Outsourcing Dilemma: The Search for Competitiveness, The

Continuous improvement to the service

Sometimes the transition begins with the provider leading a joint project team seemingly intent on making one single leap towards complete competitiveness. ERP projects intended for completion by the end of the transition often come into this category. Common sense would normally indicate that something as major as an ERP project would be better left until the two parties had gained experience of working together. Against that, I have observed several outsourcing arrangements where the alternatives to a completely new integrated software system to begin the contract appeared even less attractive.

In most outsourcing arrangements, however, one of the key aims of the transition and any pre-transition projects ...