Outsourcing Dilemma: The Search for Competitiveness, The

Getting good performance from a service provider

It will be obvious, though, that to get the sort of performance from a service provider that BP Exploration claimed, the following factors must be in place:

• the provider should be an established specialist in the function;

• the provider should be a ’Mecca’ for top quality staff;

• careful consideration must be given to the location of the service facility and to the treatment of all staff;

• the client will need to be an important customer;

• the provider must be highly motivated to make continuous improvements.

If the provider is also a consultancy or even associated with a consultancy, or has other clients, the motivation will have to be strong enough to limit the degree to which key personnel are moved ...