September 2001
Intermediate to advanced
224 pages
6h 5m
English
Content preview from Outsourcing Dilemma: The Search for Competitiveness, The
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Joint ventures
The partnership between Shell and Ernst & Young was illustrated above to describe a shared service centre project. But it is also a good example of a client and a service provider coming together, initially to achieve a long-term competitive position for the client and then to make additional profit by selling the service to third parties. Other similar joint ventures include Connect 2020, set up by Andersen Consulting and Thames Water in 1995 to provide total supply chain management solutions to the utilities industries and other markets. The first customer was Thames Water but third party customers were targeted from an early date and by the end of the first year of operation Connect 2020 had won a number of new consultancy ...
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