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Outsourcing Dilemma: The Search for Competitiveness, The by J. Brian Heywood

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How a local authority might develop a BS venture

Smalltown District Council (SDC) is a relatively small council close to the borders of a large provincial city. The chief executive of SDC believes that the problems they face are getting worse month by month. A project starts with the express aim of establishing which processes should continue in house and which would be done better if they were transferred to external specialists. Eventually, the project management committee reports that in a number of areas of work where information systems are involved, the externalization option should be seriously considered. Other areas not involving IT are recognized as potential candidates for outsourcing but there is general agreement that all these ...

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