Outsourcing Dilemma: The Search for Competitiveness, The

Some other conclusions

Services such as catering, cleaning and security are widely outsourced even though they exist without constant pressure to implement new technology. These services tend to get outsourced because they are seen as separate businesses and they are easy to outsource because they are rarely entwined with other areas of the organization through technology in the way that IT and Finance are. With all other functions, however, the pressure to outsource is largely based on the desire to achieve a measure of competitiveness by utilizing the latest information systems. The fundamental competitiveness problem is, therefore, usually related to changes in technology even where HR, Finance, Call Centres and other functions are being ...