Outsourcing Dilemma: The Search for Competitiveness, The

The service provider finally assumes control

Typically, a month or six weeks after the service provider assumes control a certain ’calm’ descends upon most members of the retained management and the transferred staff. However, difficult or easy the transition may have been, the majority of the client’s former employees could be excused for thinking that the situation is ’returning to normal’. Given the circumstances they can be forgiven for being optimistic that job security, in particular, will be the norm from now on. Why not be optimistic? The ongoing service will be carried out by people who were there before outsourcing was ever considered, and with fewer staff and specialists on hand the service must be efficient now and should remain ...