
INTRODUCTION
Marketing Is a Spectator Sport
Observing, Learning, and Then Applying
WE INTERACT WITH BRANDS ALL THE TIME, whether we con-
sciously realize it or not. Some brands we’ve been loyal to for
years (like a favorite shampoo or pair of jeans), and some we are
just discovering for the very first time (like a new enhanced water
drink or a new electronic device). Some we don’t even know are
brands (like our favorite singer or a local restaurant)! Our interac-
tions can run the gamut from amazing to just okay to disappoint-
ing to completely horrible.
Like clicking on a banner ad that takes you to a website where
you find the perfect item you didn’ ...