is sold only through exclusive boutiques and specialty online retail-
ers. If you notice, the package design for each brand is suited to the
retail environment where each brand’s consumers shop.
Similarly, when adding usage instructions to cough medicine
packaging, present the information in a manner consistent with the
brand definition and suited to the needs of the consumers. Think
about the range of consumers and all of their needs—there may be
cultural and language needs that must be addressed on the pack-
aging in order for the brand to be used properly.
These suggestions and anecdotes are examples of how to
think about using the various touchpoints uniquely and how to
make sure they fit the brand definition as well as consumer needs
and wants. ...