
entire car-buying experience with Mercedes-Benz has been docu-
mented and studied as best in class, from the showrooms them-
selves to the test drive. The collateral material is beautiful and the
salespeople are obviously proud to hand it out, with gorgeous car
shots that make it seem like the photographer is as much in love
with the car as anyone.
After the purchase, the service and parts department has been
known for consistent, high-performance, white-glove customer
service that is second to none. The department even picks up the
car and provides a loaner for any kind of service needed, includ-
ing regularly scheduled checkups. Service comes complete ...