The Internet

The Internet is an increasingly fertile source of support for computer-related issues. Four main sources of support information are available on the Internet: Web pages, Usenet newsgroups, Internet relay chat, and mailing lists. Each provides unique advantages and drawbacks, but all can be helpful in learning to use a new OS or in solving specific problems. As a testament to the utility of the Internet as a support channel, consider the fact that the Linux online community garnered the 1997 InfoWorld Best Technical Support award (http://www.infoworld.com/cgi-bin/displayTC.pl?/97poy.supp.htm).

Using Web Sites for Online Help

The World Wide Web (WWW or Web for short) can be an extremely useful tool for locating information about ...

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