Travelers can readily relate to problems caused by missing baggage or baggage that arrives late at a destination. According to The Baggage Report by SITA (2017), about 22 million bags were mishandled in 2016 globally. This translates to about six mishandled bags per 1,000 bags checked in. Mishandled bags generally fall into one of three categories:
- Delayed (77 percent)
- Damaged (16 percent)
- Lost (7 percent)
The International Air Transport Association (IATA), a trade association of the major airlines, announced IATA Resolution 753 that will come into effect in June 2018. It promises to deliver major improvements in airline baggage services over and above the incremental improvement seen in recent years, with the ...
