Architecting the Industrial Internet

Gathering KPIs

A KPI is a measure that enables an organization to determine the current state of the business and the progress being made towards business goals. The business leaders you are talking to will be familiar with the importance of such metrics, given that they likely already manage their business using some of them in spreadsheets or dashboards. Your goal is to identify specific KPIs that will help the business leaders deliver the CSFs that they identified in our interview. The KPIs are usually gathered when the CSFs are identified.

Why we must talk to senior business leaders We've seen technology folks, particularly in IT, insist that they know what the business wants without a need for interviews. While they might have knowledge ...