O'Reilly logo

Architecting the Industrial Internet by Carla Romano, Robert Stackowiak, Shyam Nath

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Gathering KPIs

A KPI is a measure that enables an organization to determine the current state of the business and the progress being made towards business goals. The business leaders you are talking to will be familiar with the importance of such metrics, given that they likely already manage their business using some of them in spreadsheets or dashboards. Your goal is to identify specific KPIs that will help the business leaders deliver the CSFs that they identified in our interview. The KPIs are usually gathered when the CSFs are identified.

Why we must talk to senior business leaders We've seen technology folks, particularly in IT, insist that they know what the business wants without a need for interviews. While they might have knowledge ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required